Are you an experienced Customer Service Advisor currently seeking an exciting new permanent job?  Would you like to work within a multi award-winning company who offer an outstanding working environment, great team culture and an incredibly generous benefits package?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

• Resolving customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner
• Helping to resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues
• Providing customers with accurate information about products and services ensuring a good customer outcome
• Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
• Updating the admin platform regularly to ensure all information is being recorded correctly for each customer interaction
• Handling and managing through to a satisfactory resolution any emails from the customer service inbox
• Adhere to all relevant legislation, industry regulations and Company policies and procedures

• Previous experience working in a Customer Service role
• Professional and clear telephone manner
• Active listening and excellent verbal communication skills
• Experience in delivering a right first-time good outcome for a customer
• Experience of working in a fast paced, vibrant and at times, pressured environment

Are you an experienced Customer Service / Complaints Manager currently seeking a new permanent job?  Would you like to work within a multi award-winning company with ambitious growth plans and a great team culture?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

• Leading the Complaints Team in handling complaint cases efficiently and compliantly in line with both our processes and procedures whilst adhering to regulatory requirements
• Negotiating settlements by mediating disputes and finding mutually agreeable outcomes
• Providing guidance supporting customers and staff throughout the complaints process
• Identifying trends, through analysing complaints data to identify recurring issues and areas for improvement
• Making recommendations such as suggesting changes to policies, procedures, or products based on complaint analysis
• Promoting a positive culture, fostering a culture where complaints are seen as valuable feedback for improvement
• Training and development to ensure employees are equipped to handle complaints effectively

• Previous experience in a similar role
• Understanding of a positive customer experience
• Experience in a technically driven business
• Experienced in delivering a right first-time good outcome for a customer
• Experience of working in a fast paced, vibrant and at times, pressured environment

Do you have Customer Service experience?  Are you currently seeking an exciting new permanent job?  Would you like to work within a multi award-winning company with ambitious growth plans and a great team culture?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

• Handling escalated customer complaints received internally or through alternate customer feedback avenues
• Providing appropriate solutions and alternatives within the time limits
• Following up to ensure resolution and customer satisfaction
• Keeping records of customer interactions, process customer accounts and file documents in line with GDPR and best practice
• Updating the admin platform regularly to ensure all information is being recorded correctly, accurately and timely with each activity
• Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service

• Customer Service experience
• Professional and clear telephone manner
• Active listening skills and appropriate empathy
• Good command of English grammar and language for accuracy in written communication
• Experience of owning a customer enquiry/ complaint through to resolution
• Experience of working in a fast paced, vibrant and at times, pressured environment

Are you an experienced Customer Service / Sales Executive seeking an exciting new permanent job?  Would you like to work within a multi award-winning company with ambitious growth plans and a great team culture?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

• Developing and nurturing relationships with new and existing customers, identifying new business opportunities to drive growth
• Engaging with customers through calls, emails, and live chat, providing tailored solutions in a prompt and efficient manner
• Confidently presenting and selling product offerings
• Effectively communicating the value of our products and services to close sales and secure long-term contracts
• Collaborating with internal teams such as Marketing and Customer Support to ensure customer satisfaction and smooth integration of feedback
• Keeping accurate and up-to-date records of sales activities, pipelines, and performance metrics in our CRM system
• Staying informed about industry trends, product developments, and competitor activity

• Proven experience in a sales role with a track record of success
• Excellent communication, negotiation and relationship building skills, able to connect with customers and understand their needs
• The ability to work both independently and collaboratively in a fast-paced environment
• The ability to adapt sales tactics based on customer feedback and changing market demands
• IT literate with proficiency in mainstream systems including Excel, Email and Word and CRM software
• Strong organisation skills with a systematic approach to managing workloads
• First class attention to detail

• Active listening skills and a sound knowledge of general office systems, including digital filing

Are you an experienced Payroll / Accounts Assistant currently seeking a new full-time permanent job with the flexibility of working over 4 or 5 days?  Would you like to work for a very well established, growing company being part of a small friendly team? Is Liversedge, West Yorkshire convenient for you? If so, then this could be the ideal job for you!

• Weekly payroll for approximately 80 staff
• Processing new starters and leavers
• Sales Ledger
• Purchase Ledger
• Dealing with cash payments
• Taking incoming calls and dealing with any queries
• Any other duties as required

• Previous payroll and accounts experience using SAGE
• Good communication skills
• Excellent organisational skills
• The ability to prioritise a very busy workload

Are you a qualified Care Lawyer seeking a new permanent role?  Would you like to work for a very friendly, progressive law firm offering hybrid working and a very, very generous benefits package?  Is Leeds, Huddersfield or Barnsley convenient for you?  If so, this could be just the job for you!

• Representing adoptive parents and kinship carers in care proceedings and prospective adopters and foster carers within adoption proceedings and parents within care proceedings
• Day to day handling of a wide variety of cases
• Running your own case load
• Undertaking own advocacy
• Attending client meetings
• Working as part of the team
• Ensuring that documents are drafted using software and case management systems in a consistent manner

• High level of knowledge and excellent client care skills
• Knowledge of charging for services or the eligibility criteria for legal aid
• Good written and verbal communication skills
• Outstanding interpersonal and marketing skills
• The ability to develop contacts for the firm
• Strong decision-making skills
• Some knowledge of the Children Act 1989 and care proceedings
• Advocacy skills
• The ability to work within a fast-paced environment to meet deadlines