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Complaints Advisor – Circa £27,000 pa

Permanent
Leeds
Posted 2 months ago

Do you have Customer Service experience?  Are you currently seeking an exciting new permanent job?  Would you like to work within a multi award-winning company who offer a great team culture and incredible benefits?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

  Your duties as Complaints Advisor will include:
  • Handling escalated customer complaints received internally or through alternate customer feedback avenues
  • Providing appropriate solutions and alternatives within the time limits
  • Following up to ensure resolution and customer satisfaction
  • Keeping records of customer interactions, process customer accounts and file documents in line with GDPR and best practice
  • Updating the admin platform regularly to ensure all information is being recorded correctly, accurately and timely with each activity
  • Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
  You will have:
  • Customer Service experience
  • Professional and clear telephone manner
  • Active listening skills and appropriate empathy
  • Good command of English grammar and language for accuracy in written communication
  • Experience of owning a customer enquiry / complaint through to resolution
  • Experience of working in a fast paced, vibrant and at times, pressured environment
  In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience. In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package! So, if you are interested in being part of a great organisation, please contact Deborah IMMEDIATELY on 01274 865878 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Job Features

Job CategoryCustomer Service
Job LevelFull-time
LocationLeeds, West Yorkshire
Job CodeEP6443
SalaryCirca £27,000 pa

Do you have Customer Service experience?  Are you currently seeking an exciting new permanent job?  Would you like to work within a multi award-winning company who offer a great team culture and inc...

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Recruitment Administrator – £13.00 – £14.00 per hour

Contract
Leeds
Posted 2 months ago

Are you an experienced Administrator with recruitment experience currently seeking temporary work to start ASAP for a couple of months?  Would you like to work within a multi award-winning company with ambitious growth plans?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

  Your duties as Recruitment Administrator will include:
  • Supporting the HR Team
  • Administration of the ATS system
  • Liaising with Recruiting Managers
  • Screening applications
  • Arranging interviews
  • Onboarding new recruits
  • Assisting with any other HR admin duties as required supporting a small busy HR team
  You will have:
  • Previous recruitment experience
  • Exceptional communication and administration skills
  • The ability to use own initiative and make decisions
  In addition, you will be approachable, adaptable, flexible and organised with the ability to prioritise a busy workload. In return, our client offers a great working environment, free onsite parking and outstanding facilities! This role is initially temporary to start ASAP for a couple of months, so if you are interested please contact Deborah IMMEDIATELY on 01274 865878 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.

Job Features

Job CategoryAdministration, Recruitment
Job LevelFull-time
LocationLeeds, West Yorkshire
Job CodeC10
Salary£13.00 - £14.00 per hour

Are you an experienced Administrator with recruitment experience currently seeking temporary work to start ASAP for a couple of months?  Would you like to work within a multi award-winning company wi...

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Typist / Secretary – £26,000 – £28,000 pa

Permanent
Leeds
Posted 3 months ago

Are you an experienced Typist / Secretary seeking a new permanent job?  Would you like the option to work hybrid?  Would you like to work for one of West Yorkshires' award-winning leading law firms?  Is central Leeds, West Yorkshire convenient for you?  If so, this could be just the job for you!

  Working within the Property Department in a very well established, highly reputable and successful organisation, your duties working as a Legal Secretary will include:  
  • Audio typing using Big Hand
  • Copy typing of letters, memos and documents
  • Diary management
  • General administration as required by the department
  • Liaising with clients or other professionals both face to face and via telephone
  You will have excellent:  
  • Fast and accurate typing skills
  • Exceptional organisational skills
  • Friendly communication skills
  • First class attention to detail
  • The ability to use your own initiative
  In addition, you will be proactive and enthusiastic with a professional manner and a desire to be part of a winning team. Hours are full-time, Monday to Friday between 08:45 and 17:15 with hybrid working being available after your probationary period.   In return, our client offers a great team working environment and excellent benefits!   If you are interested, please call Deborah IMMEDIATELY on 01274 865878 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.    

Job Features

Job CategorySecretarial / Executive Assistant / Personal Assistant
Job LevelFull-time
LocationLeeds, West Yorkshire
Job CodeEP6439
Salary£26,000 - £28,000 pa

Are you an experienced Typist / Secretary seeking a new permanent job?  Would you like the option to work hybrid?  Would you like to work for one of West Yorkshires' award-winning leading law firms?...

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Customer Account Executive – OTE £32,000 pa

Permanent
Brighouse, West Yorkshire
Posted 3 months ago

Are you an experienced Customer Account Executive seeking an exciting new permanent job?  Do you have previous experience working to targets within a sales environment?  Is Brighouse, West Yorkshire convenient for you?  If so, this could be just the job for you!

  Liaising with both new and existing clients, your duties as Customer Account Executive will include:  
  • Working with new and existing customers
  • Dealing with inbound and outbound sales calls
  • Creating own sales leads
  • Making outbound calls to new and existing clients
  • Following up inbound leads from marketing activities
  • Utilising social media to connect with new customers
  You will be/have:  
  • Passionate, driven, positive and enthusiastic with previous experience in a similar role
  • Comfortable making new business calls to prospective customers
  • A confident and pleasant telephone manner
  • Good computer skills
  • Excellent attention to detail
  • The ability to work on your own initiative to targets
  So, if you would you like to work within a very well-established growing company who are one of the UK’s leading providers in their field who offer a very friendly team working environment, free parking and great career opportunities…………….   Please call Deborah ASAP on 01274 865878 to discuss further. Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.    

Job Features

Job CategorySales
Job LevelFull-time
LocationBrighouse, West Yorkshire
Job CodeEP6437
SalaryOTE £32,000 pa

Are you an experienced Customer Account Executive seeking an exciting new permanent job?  Do you have previous experience working to targets within a sales environment?  Is Brighouse, West Yorkshire...

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elite personnel
Elite personnel are an independent recruitment agency who work with a range of businesses across West Yorkshire and nationwide. We pride ourselves on providing a personalised service for both job applicants and employers. We really get to know our clients and take the time to understand what they’re looking for. We then work closely with applicants from our large database of jobseekers to match their skills, experience and aspirations to an organisation that’s right for them. Our experienced Recruitment Consultants aim to build long-standing relationships with our clients and jobseekers, which is reflected in our client and candidate testimonials and our excellent track record. Our staff are friendly and professional, and will provide advice, support and feedback based on their experience and knowledge of the recruitment industry. We believe in providing a high-quality service that is recognised by the Recruitment and Employment Confederation (REC) and adheres to ISO 9001 quality standards.
We value both clients and candidates highly. We believe that trust, loyalty and honesty combined with experience, professionalism and respect are the best building blocks for long term relationships.
Deborah Austin, Managing Director, Elite Personnel

Send your CV to elite and see how we can help you

Candidate Feedback

Feedback received from candidates on their first experience with us.

How did you find our speed of response from your initial contact?

263 Responses | 4.86 Average Rating

Would you recommend Elite Personnel to your friends, family or new employer ?

How did you find your interview experience?

263 Responses | 4.91 Average Rating

How did you find the friendless of the staff?

261 Responses | 4.94 Average Rating

How would you rate our service overall?

264 Responses | 4.88 Average Rating

elite news
April 2025 Temporary Worker Award Winner – Nicola Bignell

April 2025 Temporary Worker Award Winner – Nicola Bignell

Jun 6, 2025 | ,

Nicola Bignell of Wibsey has been presented with the “elite” PPR Award for the month of April 2025 in recognition of her punctuality, productivity and reliability as a Temporary Worker ✨ Having worked for us back in 2018 on a temporary basis which subsequently...

March 2025 Temporary Worker Award Winner – Ella Fahy

March 2025 Temporary Worker Award Winner – Ella Fahy

May 22, 2025 | ,

Ella Fahy of Birkenshaw has been presented with the “elite” PPR Award for the month of March 2025 in recognition of her punctuality, productivity and reliability as a Temporary Worker ✨ Ella has been working with one of our highly valued clients based in Liversedge...

Fantastic Candidate Feedback – Gemma Barraclough

Fantastic Candidate Feedback – Gemma Barraclough

May 22, 2025 | ,

#fantasticfeedback Fantastic feedback received from one of our placed candidates, Gemma Barraclough: "Thank you so much.. Your help has been absolutely amazing, A teams call Wednesday, interview Thursday and offered the job Friday. Cannot thank you enough!!"   If...

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elite testimonials

Helen Dewhirst

“A very professional company. Nothing is too much trouble. Deborah gives amazing advice and it certainly pays off. I now have a new job which I am loving. I would certainly recommend Elite Personnel to anyone looking for a new challenge”
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Maxine Hutchinson - Placed Temporary Worker

“I would like to thank Elite Personnel particularity Deborah for all their help and support in finding me a position. From the moment I first contacted Deborah she was extremely helpful and friendly. I joined the Agency on a Tuesday and by the Friday had been offered a role which I started this Monday . I have been contacted and supported on a regular basis and I cannot recommend them enough” Maxine Hutchinson
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Amanda Stead - Placed Permanent Candidate

“I could not be more happy, I realise that to get a permanent job during this time is exceptional but I was very happy with the service I received.  Friendly and efficient service from lovely people, thank you for all your help and reassurance Deborah”
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Simon Hartley - Placed Temporary Worker

“Nothing to improve – everything is top notch.  I only had one job and for sure it matched with my expectations, which I was offered on a permanent basis.  For sure I would come back to elite without hesitation and I would recommend them in an instant to my friends, family or an employer”  Simon Hartley
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Rob Briggs - Placed Permanent Candidate

“My overall opinion and experience with Elite has been outstanding. From start to finish I have been dealt with professionally and would highly recommend their services.  The service is outstanding.  The vacancy we discussed matched with my requirements.  The information provided for my interview was useful and informative.  By having the pre-interview with Elite certainly helped with my confidence and your guidance was very useful for the interview itself.  I cannot fault how I have been dealt with neither can I offer assistance to improve, as you have got it spot on.  I would most definitely come back to elite and would 100% recommend them to my friends, family or an employer”  Rob Briggs
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Sharon Vernon - Temporary Worker

“Elite is a very well run organisation and very welcoming to a new temporary member of staff.  I was treated with the greatest of respect.  There isn’t anything I can think of to improve your service.  My assignment met with my expectations.  I would definitely consider coming back to elite and recommend their services to friends, family or a new employer”  Sharon Vernon
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Kath Lynch - Placed Permanent Candidate

“I was very impressed with elite personnel.  I found everyone to be very friendly and professional.  I have no suggestions to improve.  I was lucky enough to get an interview with the first vacancy and I accepted the job but the job was relevant to my requirements.  The information provided for my interview was very useful and informative and I have no suggestions to improve this, or any other areas, as I was very happy with the process.  I would come back to elite and have already recommended them”  Kath Lynch
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“Unlike some other recruitment agencies I’m always happy to hear from elite as they don’t put pressure on the company for sales but they do support us as and when their services are required. We know when dealing with elite that they will provide us with a small number of good, quality candidates rather than bombarding us with CV’s, most of which will not fit the spec required, as numerous other recruitment agencies do” Sarah – HR Manager – Client
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“The service provided to me was excellent, nothing was too much trouble for any of the team and it was all done to a high and professional standard.  All emails and correspondence relayed too efficiently and I was always kept in the loop.  I cannot praise elite enough for helping me secure the permanent post.  The service provided to me was 10/10 so I cannot point at any area that I think needed improvement.  I would 100% recommend elite”  Placed Candidate, Jade Martin
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“Everyone was very friendly and helpful whenever I called or was called. Every service needs to look at improving on what they do but my experience of the services offered, I was more than happy. Although I only had one assignment, I felt that I was well informed of the role I was to undertake and knew that I would be supported if I needed any help. I would certainly consider contacting elite again and I would certainly recommend elite as I found them to be very helpful and kept me updated on current positions available” Susan Frankish – Temporary Worker
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“The team at elite are fantastic, all so friendly and can’t do enough for you. They take time to understand your needs and have always sent great candidates” Maisie (HR Administrator) – Client
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“Excellent process from start to finish.  Nothing was too much trouble and all calls/correspondence was dealt with promptly.  I can’t honestly think of anything I wished had happened differently.  The vacancy we discussed matched my requirements and the information that you provided for my interview was useful and informative.  I would definitely recommend elite and already have” Joanne Stainburn (Placed Permanent Candidate)
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“I was only interested in temporary work and found all the staff at elite excellent! No sure how you could improve your service – I had no problems at all. My assignments always matched my expectations, and I would recommend elite to friends, family or an employer” Helen Groves – Temporary Worker
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“How can you improve on perfection? My assignments always matched my expectations, and I left elite after being with them for 4 years as I have now taken on a permanent part-time position. I would certainly come back to elite if needed, the ladies are so welcoming and extremely professional in everything they do. I would most definitely recommend elite” Gillian Rae (Placed Temporary Worker)
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“Our company has used the services of elite personnel on a number of occasions. Due to our staffing requirements, I have direct contact with the staff responsible for both temporary and permanent, who understand the needs of our business and as a result, the quality of the candidates we have seen were of a high standard. They keep in touch on a regular basis either by phone, e-mail or by visiting our offices. All the staff are helpful and friendly, and I would have no hesitation in recommending their services to other companies who were looking for either temporary or permanent staff” Alison (Client)
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“Our association with elite started over 10 years ago and during this time we have found the level of service to be of a very high quality. All the staff are very knowledgeable regarding requirements of our company and are helpful at all times. The quality of candidates for each role is consistently very good and we have found that initial direct contact with the manager concerned helps in receiving the quality CV’s that are required. As one of our preferred suppliers, we have found that elite meet with all our requirements and constantly put themselves out to meet our needs” Richard (Client) Senior HR Advisor
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“Professional, friendly, efficient and personal service we receive in placing candidates. Invoices are always prompt and consistent. Everything seems to be covered to suit our needs. I would definitely recommend elite and have done to my friends and family. Candidates placed with us permanently have become a great asset to our company and we have recently promoted two to management level” Jackie (Client) Customer Care Manager
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“Elite is our first port of call if we have an administration requirement. We have had permanent and temporary staff supplied and have been very pleased each time. The invoicing is prompt and accurate. The team at elite are friendly and understanding and Deborah is a pleasure to deal with. There isn’t anything else that I would like to see, all very good. I would definitely recommend elite” Debbie (Client)
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“We always receive a professional and friendly service no matter what our requirements. Also, elite have a good understanding of the calibre of candidates we require. Yes, I would recommend elite, and I frequently comment to other recruitment agencies who contact us to offer their services, that we offer our vacancies to elite because of the excellent service we receive” Sarah (Client)
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“The personal touch and care you put into matching the right candidate into the right role is what I like best about doing business with elite. It does not feel like it’s about making money. There is nothing else I would like to see, you provide an efficient service. Within the 10+ years I’ve worked with elite, I have not had cause to complain, only compliment” Gareth (Client) Human Resources Officer
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01274 865 878

Registered Office: Copia House, Great Cliffe Court. Great Cliffe Road, Barnsley, S75 3SP Company Registration No: 4087425 VAT Reg No: 758992359