Complaints Manager- Circa £35,000 pa

Are you an experienced Customer Service / Complaints Manager currently seeking a new permanent job?  Would you like to work within a multi award-winning company with ambitious growth plans and a great team culture?  Is Leeds, West Yorkshire convenient for you?  If so, this could be the perfect job for you!

Your duties as Complaints Manager will include:

• Leading the Complaints Team in handling complaint cases efficiently and compliantly in line with both our processes and procedures whilst adhering to regulatory requirements
• Negotiating settlements by mediating disputes and finding mutually agreeable outcomes
• Providing guidance supporting customers and staff throughout the complaints process
• Identifying trends, through analysing complaints data to identify recurring issues and areas for improvement
• Making recommendations such as suggesting changes to policies, procedures, or products based on complaint analysis
• Promoting a positive culture, fostering a culture where complaints are seen as valuable feedback for improvement
• Training and development to ensure employees are equipped to handle complaints effectively

You will have:

• Previous experience in a similar role
• Understanding of a positive customer experience
• Experience in a technically driven business
• Experienced in delivering a right first-time good outcome for a customer
• Experience of working in a fast paced, vibrant and at times, pressured environment

In addition, you will be a driven, self-motivated, respectful, caring, compassionate, patient, approachable and friendly team player with a strong work ethic and desire to provide an outstanding customer experience.

In return, our client offers a great working environment, free onsite parking, outstanding facilities and a very, very generous benefits package!

So, if you are interested in being part of a great organisation, please contact Deborah IMMEDIATELY on 01274 865878 or 07572 050083 to discuss further.

Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.