If you are an experienced Customer Service / Customer Relations Officer free to start a temporary to permanent job immediately, and Morley, Leeds is convenient, then this could be the perfect opportunity for you to work within a well-established organisation offering free parking and a very friendly team working environment!
Working within the Commercial Office, your duties working as Customer Relations Officer will include:
- Liaising with customers on a regular basis to keep them informed on the stage of their order/enquiry
- Investigating and resolving queries and complaints via CRM
- Building an ongoing understanding of customers’ individiual requirements ensuring an efficient and professional service is delivered
- Customer service questionnairs/feedback and collating responses
- Processing of Sales Returns/Credit Notes/Advised replacements
- Assisting accounts with credit control, creating new accounts, distributing statements, processing payments
- Answering and transferring calls
- Updating the system with staff absences/holidays and assisting with new starter documentation
You will have previous customer service experience, possessing outstanding customer service skills and a confident and outgoing personality. In addition, you will be extremely organised, efficient, able to meet deadlines and focused with high attention to detail.
In return, our client offers a very friendly working environment, free parking and outstanding benefits!
The hours are full-time, and the role is temporary with a view to permanent.
If you are interested please contact Deborah IMMEDIATELY on 07917 456472 to discuss further.
Elite Personnel Services Limited is an equal opportunities employer acting as an Employment Agency in the case of work-seekers for permanent positions, and as an Employment Business in the case of work-seekers for temporary positions and it is our policy to treat job applicants, employees and workers in the same way, regardless of their sex, sexual orientation, age, race, ethnic origin or disability.
|Job Category||Customer Sales Advisor, Customer Service Advisor|